Terms of Service

Last updated: 19 May 2026

These Terms govern the use of AuPairsy, an online matching and communication service operated by Teraniq LLC.

By creating an account, using the service, or buying a paid plan, you agree to these Terms.

1. Definitions

“AuPairsy”, “we”, “us”, and “our” mean Teraniq LLC, trading as AuPairsy.

“Service” means the AuPairsy website, applications, profiles, search, matching, messaging, support, payment, moderation, and related features.

“User” means any person or entity using the Service.

“Au Pair Candidate” means a User seeking a cultural exchange, live-in help, childcare-related arrangement, or similar arrangement with a Host Family.

“Host Family” means a User seeking an au pair or similar live-in cultural-exchange participant.

“Professional User” means an agency, recruiter, intermediary, childcare business, consultant, or any other person using the Service for business or professional purposes.

“User Content” means profile text, photos, messages, reviews, documents, reports, and other information submitted by Users.

2. Eligibility

You may use AuPairsy only if:

• you are at least 18 years old;
• you have legal capacity to enter into these Terms;
• you provide accurate account information;
• you are not prohibited from using the Service under applicable law;
• you comply with immigration, employment, tax, insurance, childcare, housing, data-protection, and consumer-protection laws that apply to your arrangement.

Minors may not create accounts. Host Families must not create accounts or profiles for children.

3. What AuPairsy provides

AuPairsy provides online tools that may help Users discover, evaluate, contact, and communicate with each other.

AuPairsy does not guarantee:

• that any match will be found;
• that a User is suitable, safe, lawful, honest, available, or qualified;
• that any visa, permit, residence right, employment right, insurance, school place, travel booking, or local approval will be granted;
• that any arrangement will comply with local law unless Users independently ensure compliance.

4. AuPairsy is not automatically a party to user arrangements

Unless AuPairsy signs a separate written agreement expressly stating otherwise, AuPairsy is not a party to any arrangement between an Au Pair Candidate, Host Family, or Professional User.

Users are solely responsible for:

• local legal eligibility;
• work permits and visas;
• written au pair or employment agreements;
• minimum pay, pocket money, working hours, time off, accommodation, insurance, taxation, and reporting obligations;
• travel, medical, liability, accident, repatriation, and other insurance;
• checking whether a recognised sponsor or authorised agency is legally required.

5. Country-specific restrictions

Some countries require official sponsors, recognised agencies, work permits, employment contracts, or local registrations. You must check the law before arranging travel or work.

Examples:

• United States: participation in the official au pair programme generally requires a J-1 sponsor designated by the U.S. Department of State.
• Netherlands: non-EU au pair residence arrangements may require an IND-recognised sponsor.
• United Kingdom: visitors may not work as au pairs; host families must check the au pair’s right to work and visa conditions.

AuPairsy may block, warn, suspend, or restrict country-specific activity if it considers a jurisdiction legally unsafe or unsuitable for an unsupported self-service platform.

6. Account information and verification

You must provide accurate, current, and complete information.

AuPairsy may offer optional or mandatory verification features, such as email verification, phone verification, identity checks, reference checks, or badge systems.

Verification does not mean that AuPairsy guarantees a User’s identity, character, background, legal status, childcare competence, health, immigration eligibility, employment eligibility, or suitability.

You must not:

• impersonate another person;
• use fake documents;
• create duplicate or misleading accounts;
• use another person’s account;
• hide material facts relevant to safety, legality, or suitability.

7. Profile rules

Profile information must be truthful and lawful.

Host Families must not publish:

• children’s full names;
• children’s photos;
• school names;
• exact home address;
• daily routines that expose children to risk;
• medical or sensitive details about children unless strictly necessary and lawful.

Au Pair Candidates must not publish:

• passport numbers;
• identity document scans;
• bank details;
• exact residential address;
• emergency contact details;
• other high-risk personal information in a public profile.

8. User Content licence

You keep ownership of your User Content.

You grant AuPairsy a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, adapt, translate, moderate, and process your User Content only as needed to operate, protect, improve, and promote the Service, comply with law, and enforce these Terms.

You confirm that you have all rights needed to submit your User Content.

9. Messaging and off-platform contact

AuPairsy recommends that Users keep communication on the platform until they have performed reasonable checks.

You must not use messaging to:

• spam;
• scrape data;
• solicit illegal work;
• request payment outside agreed platform flows where prohibited;
• pressure another User to travel, pay, share documents, or disclose sensitive information;
• bypass safety, moderation, or fraud controls.

10. Safety rules

The following are strictly prohibited:

• human trafficking, forced labour, exploitation, debt bondage, coercion, or threats;
• withholding or controlling passports, identity documents, phones, money, medication, or freedom of movement;
• illegal working hours, illegal pay, unsafe housing, or unlawful childcare demands;
• sexual harassment, grooming, sexual exploitation, or any sexualised content involving minors;
• discrimination that is illegal in the relevant jurisdiction;
• violence, threats, intimidation, stalking, or harassment;
• fraud, scams, phishing, blackmail, or identity misuse;
• unsafe childcare instructions or leaving children with a person not legally permitted or practically capable of caring for them.

AuPairsy may remove content, restrict messaging, suspend accounts, report to authorities, or preserve evidence when safety or legal risks arise.

11. Professional Users and agencies

Professional Users must clearly identify themselves as professional users.

Professional Users must provide all information requested by AuPairsy for legal, platform-safety, consumer-protection, tax, or DSA compliance, including business identity, address, register number, payment details, and self-certifications where required.

Professional Users may not pretend to be private families or individual candidates.

12. Fees, subscriptions, trials, and taxes

Some features may be free. Some features may require payment.

Before you pay, AuPairsy will show the relevant price, taxes, subscription period, renewal terms, and cancellation method.

If a subscription renews automatically, you authorise AuPairsy and Stripe to charge the applicable recurring fees until you cancel.

You are responsible for taxes that apply to your use, except taxes that AuPairsy is legally required to collect and remit.

13. Cancellation, refunds, and withdrawal

Cancellation, refund, and withdrawal terms are set out in the Cancellation, Refund, and Withdrawal Policy.

Nothing in these Terms limits mandatory consumer rights.

14. Ranking, search, and recommendations

AuPairsy may rank, sort, recommend, or filter profiles using factors such as location, availability, language, stated preferences, profile completeness, responsiveness, safety signals, subscription features, and user-selected filters.

The main ranking parameters are explained in the Ranking and Recommendation Policy.

If AuPairsy offers paid placement or paid boosting, it will label this in the interface and explain the effect on ranking.

15. Content moderation and enforcement

AuPairsy may review, remove, restrict, demote, or disable access to User Content or accounts where it believes that content or behaviour:

• violates these Terms;
• violates the Acceptable Use Policy;
• is illegal;
• creates safety, fraud, platform-integrity, or reputational risk;
• may harm minors, au pairs, host families, or the public.

Where required, AuPairsy will provide a statement of reasons and redress information.

16. Illegal content reporting

Anyone can report alleged illegal content using the DSA Notice and Action page or profile/message reporting tools.

AuPairsy processes notices in a timely, diligent, non-arbitrary, and objective manner.

17. Misuse of reports and complaints

AuPairsy may suspend or restrict Users who frequently submit manifestly illegal content.

AuPairsy may also suspend or restrict processing of notices or complaints from persons who frequently submit manifestly unfounded notices or complaints.

When assessing misuse, AuPairsy may consider:

• number of illegal items or unfounded notices;
• proportion compared with normal activity;
• gravity and consequences;
• intent where identifiable;
• prior warnings;
• repeated patterns.

18. Intellectual property

AuPairsy and its licensors own all rights in the Service, including software, design, databases, logos, text, and brand assets.

You may not:

• reverse engineer the Service except where mandatory law allows;
• scrape, crawl, harvest, or mass-export data;
• copy the database;
• use AuPairsy branding without written permission;
• use the Service to train AI models without written permission.

19. Privacy

AuPairsy processes personal data according to the Privacy Policy.

You must not upload personal data of another person unless you have a lawful basis and the upload is necessary for the Service.

20. Third-party services

The Service may use or link to third-party services such as payment processors, analytics providers, identity verification providers, email providers, maps, translation services, or external resources.

AuPairsy is not responsible for third-party services unless mandatory law says otherwise.

21. Service availability

AuPairsy may change, suspend, or discontinue features. We will try to avoid unnecessary disruption, but we do not guarantee uninterrupted availability.

22. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”.

AuPairsy does not provide legal, immigration, employment, tax, insurance, childcare, medical, psychological, travel, or security advice.

You must obtain professional advice where needed.

23. Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

To the maximum extent permitted by law, AuPairsy is not liable for:

• User conduct;
• failed matches;
• illegal or unsafe arrangements made by Users;
• local-law non-compliance by Users;
• loss of profits, loss of data, loss of goodwill, or indirect damages;
• events outside AuPairsy’s reasonable control.

For paid Users, AuPairsy’s aggregate liability is limited to the amount paid by that User to AuPairsy in the 12 months before the event giving rise to liability, unless mandatory law requires a higher amount.

24. Indemnity

If you use the Service for business or professional purposes, you agree to indemnify AuPairsy against losses arising from your unlawful use, User Content, arrangements, misrepresentations, or breach of these Terms.

This clause does not apply to consumers where prohibited by mandatory law.

25. Termination

You may stop using the Service at any time.

AuPairsy may suspend or terminate your account if:

• you breach these Terms;
• your use creates safety, legal, fraud, or platform-integrity risk;
• you repeatedly violate policies;
• required by law or authority request;
• your payment fails and paid access is not restored.

26. Changes to these Terms

AuPairsy may update these Terms. Material changes will be notified by email, in-product notice, or other reasonable means.

If you do not agree to material changes, stop using the Service and cancel paid subscriptions before the changes take effect.

27. Governing law and disputes

These Terms are governed by the laws of Estonia.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protections of your country of habitual residence.

Courts of Estonia have jurisdiction, except where mandatory consumer law gives you the right to bring claims elsewhere.

28. Contact

Legal contact: legal@aupairsy.com
Support: support@aupairsy.com
Privacy: privacy@aupairsy.com
DSA notices: dsa@aupairsy.com